The updated Feedback Manager in Seller Central now provides three critical insights into your seller-fulfilled customer service performance: preventable contacts, average contact response time, and buyer dissatisfaction rate. This is a game-changer for Amazon sellers, as it allows you to monitor and improve your customer service performance in real-time. By understanding these metrics, you can identify areas of improvement and implement strategies to enhance your buyer-seller communication, ultimately leading to increased customer satisfaction and sales. Remember, in the world of Amazon selling, customer service is king. So, let’s leverage these insights to elevate your brand and maximize your potential in the Amazon marketplace.
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